1. Agreement

By using aura-mark.com or engaging AuraMark for services, you agree to these terms. If you don't agree, please don't use the site or hire us.

2. Services

AuraMark provides digital launch services including (but not limited to): marketing strategy, website design and development, visual identity, social media setup, paid advertising, and AI & automation. Specific deliverables for each engagement will be set out in a separate written proposal or statement of work.

3. Payment

• Project pricing is fixed and stated in the signed proposal.
• Standard terms are 50% upfront, 50% on delivery unless agreed otherwise.
• Late payments may incur a 5% monthly fee.
• All prices exclude VAT where applicable.

4. Your responsibilities

• Provide accurate information and timely feedback.
• Supply required assets (logos, copy, credentials) within agreed timelines.
• Review and sign off on deliverables at checkpoints.
• You confirm you own (or have a license to use) any materials you supply.

5. Our responsibilities

• Deliver services as scoped, on time, and to a professional standard.
• Communicate clearly via WhatsApp + Loom during the engagement.
• Handle your data per our Privacy Policy.
• Provide a 30-day post-launch bug fix window on all builds.

6. Ownership & license

Upon full payment, you own the final deliverables (designs, code, copy, account credentials). You grant AuraMark a non-exclusive right to display your project in our portfolio and case studies unless you ask us in writing not to.

7. Revisions & scope changes

Each phase includes one round of revisions. Additional revisions or scope additions are billed at our standard hourly rate or via a written change order.

8. Cancellation & refunds

• You may cancel before work begins for a full refund.
• If you cancel mid-project, you are billed for work completed up to that point.
• The 50% deposit is non-refundable once project work has started.

9. Confidentiality

Both parties agree to keep each other's non-public information confidential. We will sign an NDA on request.

10. Warranties & liability

We deliver our services to a professional standard but do not warrant that they will generate any specific business outcome (revenue, traffic, conversions). Our maximum liability is capped at the fees you have paid us in the previous 6 months.

11. Third-party services

We integrate with third-party tools (WordPress, Elementor, HubSpot, Meta, Google, etc.). Their terms and pricing apply to your use of those tools. We are not responsible for changes they make.

12. Governing law

These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in Dubai courts.

13. Changes

We may update these terms. The “last updated” date at the top reflects the current version.

14. Contact

Questions about these terms? Email hello@auramark.co.